A complaint must be lodged in writing. There are three (3) ways to lodge a complaint
- Complete the online complaint form
- Send an email to email@example.com
- Fill out a hard copy complaint form and drop it off at our office
Monday to Thursday from 8:00 a.m. to 4:15 p.m. and on Friday from 8:00 a.m. to 4:00 p.m.
While there is no office in Tobago; officers of the Commission are available every fourth (4th) Friday of each month from 10:00 a.m. to 2:00 p.m. at the Ombudsman Office, Caribana Building, Bacolet. Tobago to assist citizens.
A complaint must be lodged within six (6) months of the alleged discriminatory act taking place. In exceptional circumstances, a complaint lodged outside of the six (6) month period may be accepted.
There is no specific time frame for any one complaint. Each complaint is handled on a case by case basis. This process can range from a couple of weeks to months depending on the evidence received by both the complainant and respondent.